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We can answer your phone calls, make appointments in your scheduling software based on time slots available. We can make live or robocall reminders for your appointments. (We have the technology to integrate with any PBX system that you may have).

We can take all information from the patient over the phone, fill out their registration forms, get insurance information, fill out HIPAA agreement, get the primary care physician’s information, obtain the pharmacy information including the list of other doctors the patient is under care of. All of this information will be filled in the patients’ registration forms making them ready for the patient to sign on the day of their encounter.

Prior to the arrival of the patient for a visit, we can get the medical history, medications and all other relevant information from the patient and put them into the EMR.

Before the patient comes in, we will verify their insurance, check validity and make sure that the patient has the necessary referrals. If needed, we can get referrals and authorizations for procedures and medications.

Making sure all the required information for MACRA/MIPS is obtained.

We can audio tape the doctor-patient encounter and type the session in real-time in your EMR. Alternatively, we can type the information in the EMR within 24 hours. This would reduce the time the doctor spends typing his notes in the EMR.

We can transcribe the doctor’s dictations and put the information into the EMR. We have a program that will send the dictations to us with HIPAA compliant secured and encrypted protocol.

If a post-encounter authorization for a procedure or referral to a specialist is required, we will obtain that for our clients.

ICD-10 coding, preparing encounter forms for billing department and/or creating the claim and its submission. Checking the claims for the proper/relevant codes and the right sequence thereof.

We will create your website, optimize it for maximum exposure and propagate your services to all cloud forums.

We will send medical summary, medical note, and letters to referring doctors or the insurance carriers if and when required.

We can create patient statements and mail them.

Credentialing
We will make sure your CAQH profile is up to date. From Medicare/Medicaid to any commercial insurance, we will credential you in a timely manner with proper followup.

Making sure all the required information for MACRA/MIPS is obtained.

This is NEW. It constitutes 15% of the incentives. Beginning 2018, Medicare offers incentives for the follow-up with the patients after the patients are seen. Medicare is arranging their own survey to call patients to find out the quality of the service they have received from the provider. In their survey, the opinion expressed by the patients will be used to determine if the provider is eligible for this incentive. Additionally, the survey results about the provider will become public information.

As a provider, you need to be cognizant of any adverse information your patients may give to Medicare. Therefore, in a preemptive action, we can start calling the patients on behalf of the practice after the encounter to enquire about their concerns and wellbeing. If they have any questions, we will communicate with the doctor and the practice’s staff within the communication system of your EMR and inform them of the patients’ concerns.

We are not just the run-of-the-mill answering service. We will act as a staff of your practice to make appointments, to make cancellations, reschedule, take requests for prescription renewal, forward requests for a call from the doctor, notify the doctor of the past few encounter details in a secured mode to make it easy for the doctor to communicate with the patient.

We will attach the incoming faxes and letters to the patient E-files in your EMR after naming them properly. We can also monitor if the required information for MIPS is being recorded for each patient.

We can convert all of your paper charts into PDF and enter them in your EMR. (25% of the incentives for EMRs).

We will make sure your network is protected against viruses, hacking and is HIPAA compliant. We can set up security on your network to block certain websites and monitor the usage of the employees.

Online requests for appointments, patients’ portal, online payments.